Contact Us

At Treendrou, we believe in creating a strong connection with our customers. Whether you have a question about a product, need help with an order, or want to share your experience, we are here to assist you every step of the way. We strive to provide the best customer service possible and ensure that your shopping experience with us is as smooth, enjoyable, and stress-free as possible.

We understand that sometimes you need quick and clear answers, and we aim to respond to all inquiries in a timely manner. Whether you’re a first-time visitor or a returning customer, your satisfaction is our top priority.

How to Reach Us:

Email Us:
For any general questions, product information, or customer support needs, feel free to email us at [email protected]. We check our inbox regularly and strive to get back to you within 24-48 hours. Whether it’s a simple inquiry or something more detailed, we are more than happy to help.

Our customer support team is equipped to answer a variety of questions, such as:

  • Product availability or specifications
  • Order status and shipping inquiries
  • Returns, exchanges, or refund requests
  • Troubleshooting and assistance with products
  • Feedback or suggestions about our store and products

We take every message seriously, and our goal is to make your experience as positive as possible.

Call Us:
If you prefer to speak to someone directly, you can call us at +1 419-344-1502. Our phone lines are open during regular business hours, and we’re happy to assist you with any issues or questions you might have. Whether you need urgent assistance or want more information before making a purchase, our team is ready to help.

When calling, please have your order details ready so that we can better assist you with specific inquiries related to your account or orders.

Visit Us:
For those in or near Saint Marys, OH, we welcome you to visit us in person. Our physical address is:
Address：4072 N Mills River Rd, Mills River, NC 28759, United States

While our main business is online, we are always happy to meet our customers in person to hear your feedback or answer any questions about our products and services.

Why Contact Us?
We’re not just here for transactions; we are here to build relationships with our customers. Whether you’re looking for assistance with a recent purchase or exploring new products, we want to ensure that your needs are met with the highest level of care and attention. We value your time and are committed to offering you prompt, professional, and friendly service.

Your feedback is also incredibly important to us. At Treendrou, we are always working to improve our product offerings, website, and services to better serve you. If you have any suggestions, concerns, or feedback, we would love to hear from you. Your thoughts help us grow and improve, and we appreciate you taking the time to share your experience.

Customer Service Hours:

  • Monday to Friday: 9:00 AM to 6:00 PM EST
  • Saturday and Sunday: Closed (However, feel free to email us, and we will respond the next business day)

We are here to assist you and ensure that your experience with Treendrou is nothing short of excellent. Our mission is to provide you with quality products and outstanding service, and we’re always available to make sure that happens.

Thank you for choosing Treendrou . We look forward to hearing from you and serving you in the future!