Payment Policy

At Treendrou , we are committed to providing a seamless and secure payment process for all our customers. This Payment Policy outlines the accepted payment methods, billing procedures, and important details related to your transactions. By completing a purchase on our website, you agree to comply with this Payment Policy.

1. Accepted Payment Methods

We accept the following payment methods for all orders placed through our website:

  • American Express
  • JCB
  • Maestro
  • Visa

We use secure third-party payment processors to handle all transactions, ensuring that your payment information is protected. We do not store your credit card details or sensitive financial information.

2. Payment Authorization

Once you submit an order, the payment information you provide will be processed by our payment gateway. The transaction will be authorized and charged to the payment method you selected. Orders will only be confirmed once the payment has been successfully processed.

Treendrou reserves the right to cancel or modify any orders if there are issues with payment authorization, such as insufficient funds, expired credit cards, or any discrepancies detected during payment processing.

3. Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This email serves as a receipt and will include:

  • A list of the items you purchased
  • The total amount charged, including taxes and shipping fees (if applicable)
  • The estimated delivery date
  • A tracking number (if available)

Please review the details of your order carefully. If you notice any discrepancies, please contact us immediately at info@treendrou.com.

4. Pricing and Currency

All prices listed on Treendrou website are in USD (U.S. Dollars). This is the currency used for all transactions, and all payments will be processed in USD. If you are purchasing from outside the United States, your bank or payment provider may charge foreign transaction fees or currency conversion fees.

Treendrou reserves the right to adjust prices at any time. Any changes in pricing will be reflected on the website before you complete your transaction. In the event of a pricing error, we will notify you before processing the payment.

5. Sales Tax

Sales tax will be applied to orders based on the shipping address of the customer. Treendrou complies with all state and local tax laws and will collect sales tax when required. The applicable sales tax will be added to your order total during checkout.

If you are tax-exempt, please contact us prior to making a purchase so that we can apply the necessary tax exemption to your order.

6. Payment Security

We take the security of your payment information seriously. All transactions are processed using secure, encrypted payment gateways. Your credit card and personal information are securely transmitted using SSL (Secure Socket Layer) technology, ensuring your data is private and safe.

We follow industry standards and comply with the Payment Card Industry Data Security Standards (PCI DSS) to ensure the protection of your financial information.

7. Payment Failures

If your payment fails (e.g., due to insufficient funds, incorrect information, or technical issues), you will be notified promptly. You may be asked to update your payment information to complete the order. If payment is not successfully processed within a reasonable period, your order may be canceled.

If you are having trouble processing a payment, please contact us at info@treendrou.com for assistance.

8. Payment Issues and Disputes

If you experience any issues related to payment (such as incorrect charges, payment discrepancies, or unauthorized transactions), please contact us immediately. We will investigate the issue and work with you to resolve it as quickly as possible.

You can contact our customer service team at info@treendrou.com or call us at +1 419-733-7742.

9. Refunds and Charges

Refunds will be issued to the original payment method used at the time of purchase. Refunds may take several business days to appear in your account, depending on the processing time of your payment provider.

Refunds will be processed according to our Return Policy, which covers defective, damaged, or incorrect orders.

10. Fraud Prevention

We are committed to preventing fraudulent activity. In order to protect our customers and prevent fraud, we may conduct additional verification checks on certain orders. If we suspect fraudulent activity, we reserve the right to cancel the order or request further verification before proceeding.

11. Changes to Payment Policy

Treendrou reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any updates.

12. Contact Us

If you have any questions or concerns regarding this Payment Policy or need assistance with a payment issue, please feel free to reach out to us:

  • Email: info@treendrou.com
  • Phone: +1 419-344-1502
  • Address: 856 Bussora Rose Dr, Henderson, NV, 89015, United States

Thank you for choosing Treendrou . We are committed to providing you with a safe and convenient shopping experience.