Shipping policy

At Treendrou, we are dedicated to providing a reliable and efficient shopping experience for all our valued customers in the United States. From the moment you place your order to the time it arrives at your doorstep, we aim to ensure that every part of the process runs smoothly. Please review our shipping policy below for a better understanding of our shipping methods, costs, and expectations.

1. Shipping Locations

Currently, we only ship within the United States, including all states, U.S. territories, and military addresses (APO/FPO). Unfortunately, we are not able to offer international shipping at this time, but we may expand our service areas in the future.

2. Shipping Methods and Delivery Times

We understand that timely delivery is important, so we offer two distinct shipping methods to meet your needs:

Standard Shipping

  • Cost:
    • $10.00 for orders between $0 and $60
    • Free Shipping for orders over $60
  • Estimated Delivery Time: 7-15 business days
  • Standard Shipping is available to most U.S. locations. For orders within the $0 to $60 range, a flat rate of $10.00 will be charged. For orders over $60, shipping is completely free.

Expedited Shipping

  • Cost:
    • $20.00 for all orders, regardless of size
  • Estimated Delivery Time: 3-7 business days
  • If you need your order faster, you can choose Expedited Shipping. This option is designed to speed up delivery, guaranteeing that your package will arrive more quickly. Please note that this option incurs a fixed shipping cost of $20.00, regardless of your order amount.

3. Shipping Costs

Shipping costs will vary depending on the method you choose:

  • Standard Shipping: $10.00 for orders between $0 and $60, or Free for orders above $60
  • Expedited Shipping: $20.00 for all orders

Shipping charges will be automatically calculated at checkout based on the shipping method selected and the total value of your order. Please note that shipping charges are non-refundable, and the customer is responsible for any return shipping costs unless the return is due to a mistake made by us.

4. Order Processing and Shipping Time

Orders are generally processed and shipped within 1-2 business days after they are placed. If your order is placed before 12:00 PM (noon) EST, we will aim to ship it the same day. Orders made after 12:00 PM EST or during weekends will typically be processed the following business day. Once your order is processed, it will be shipped according to the shipping method you selected during checkout.

Shipping times are calculated from the moment your package leaves our warehouse. Standard Shipping typically takes 7-15 business days, and Expedited Shipping usually arrives in 3-7 business days. The exact shipping time can vary depending on your location and external factors such as weather or postal service delays.

5. Tracking Your Order

Once your order has been shipped, we will send you a confirmation email with a tracking number. This number allows you to track your package's progress and stay updated on its delivery status. You can track your shipment directly via the carrier's website or through the link provided in your email.

If you have trouble locating your tracking information or encounter any issues during the shipping process, please do not hesitate to contact our customer service team for assistance.

6. Address Accuracy

To avoid any shipping delays, please make sure that your shipping address is correct and complete when placing your order. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you realize you’ve made a mistake with your address after completing your order, please contact us immediately so we can update it before shipping your order.

7. Lost or Damaged Shipments

If your order is lost or damaged during shipping, please notify us as soon as possible. We will work with the carrier to resolve the issue, whether that means replacing a lost item or providing a refund for damaged goods.

  • Lost Shipments: If your package shows as delivered, but you have not received it, please contact us within 14 days of the marked delivery date.
  • Damaged Items: If your items are damaged during shipping, please report it within 7 days of receiving the package. Provide us with pictures of the damage to help expedite the process.

8. Shipping Delays

Although we strive to deliver your order within the promised time frame, unforeseen delays may occur due to external factors such as weather conditions, high shipping volume (e.g., during holidays), or issues with the carrier. If there are significant delays or if your order is running behind schedule, we will notify you via email and provide updates on the estimated delivery date.

If you experience delays or encounter any problems, please don’t hesitate to contact us so we can assist you.

9. Shipping Cost Exceptions

If your order is eligible for free shipping but needs to be returned, the shipping charges you originally paid for the order will not be refunded. In the case of Expedited Shipping, the charge is fixed, and any shipping charges incurred for returning the items are the responsibility of the customer unless a mistake was made by us.

10. Changes to Shipping Policy

We reserve the right to update or modify our Shipping Policy at any time. Any changes will be posted on this page, and they will take effect immediately once published. We encourage you to review our policy periodically to stay informed of any updates.

11. Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, we are here to help. Please don’t hesitate to reach out to us:

  • Address: 4072 N Mills River Rd, Mills River, NC 28759, United States

Thank you for choosing Treendrou for your shopping needs. We look forward to delivering your products quickly and efficiently!