Privacy policy

At Treendrou , your privacy is of utmost importance to us. We are committed to protecting your personal information and ensuring that your shopping experience is secure and confidential. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of your information in accordance with this policy. Please read this Privacy Policy carefully to understand how we handle your personal data.

1. Information We Collect

We collect several types of information to provide and improve our services to you:

  • Personal Information: When you make a purchase, register an account, or contact us, we may collect personal information such as your name, email address, mailing address, phone number, payment information, and other details necessary to complete your order and communicate with you.
  • Non-Personal Information: We may collect non-personal information such as browser type, IP address, and device information to analyze trends, improve our website, and enhance user experience. This information is typically collected using cookies.

2. How We Use Your Information

The information we collect is used for various purposes, including:

  • Processing Orders: To fulfill your orders, process payments, and deliver the products you have purchased.
  • Customer Support: To respond to your inquiries, provide assistance, and improve customer service.
  • Marketing Communications: We may use your contact information to send you promotional emails, newsletters, or updates about products, offers, or services. You can opt-out of marketing communications at any time by clicking the unsubscribe link in any email or contacting us directly.
  • Website Improvement: To analyze how users interact with our website and improve its functionality and performance, creating a better shopping experience.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support. These service providers are contractually obligated to keep your information confidential and only use it for the purposes for which we engage them.
  • Legal Requirements: We may disclose your personal information if required by law or in response to legal requests, such as subpoenas or court orders, to protect our rights, property, or safety.

4. Data Security

We take the security of your personal information seriously. We implement a variety of security measures, including encryption, secure socket layer (SSL) technology, and other safeguards to protect your data during transmission and storage. However, please be aware that no method of electronic transmission or storage is 100% secure, and while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Cookies

We use cookies to enhance your browsing experience on our website. Cookies are small files stored on your device that allow us to remember your preferences, analyze site traffic, and improve site functionality. You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

6. Your Data Protection Rights

As a customer, you have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: If your information is incorrect or incomplete, you have the right to request that we update or correct it.
  • Deletion: You can request the deletion of your personal information, subject to certain legal and contractual obligations.
  • Opt-Out: You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link or contacting us directly.
  • Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: [email protected]
  • Phone: +1 419-344-1502
  • Address: 4072 N Mills River Rd, Mills River, NC 28759, United States

We value your privacy and are committed to ensuring your personal information is handled responsibly and securely.